Management Skills: How To Deal With Attitude Problems
Many managers think they cannot measure attitude problems in their employees and therefore there is nothing that can be done. Wrong! Once you have renamed those problems as professional behaviors, you can define them, measure them ,include them in job descriptions and even fire people with them!
You know the employees I mean. They may be technically capable and performing the specific skills that are measured on the job. They do the required amount of work; they make the required number of sales; they take the required number of calls. They may even be good with customers. But around the office or workplace they have attitude plus!
They are the office nay-sayers, cynics and negativists. Or they complain about everything. They criticize every management initiative; they go to the union with every little issue. They are right out of Dilbert and they are driving you crazy. You are getting complaints from other employees who are affected and infected by their lousy attitude.
Here are the steps to take to get a better handle on this issue and give yourself some solid definitions to work with.
Step One:
Redefine the words attitude problem to professional behavior. It’s perfectly reasonable
