http://www.keymanagementskills.com Provides practical online tools and techniques for managers and supervisors. Includes articles, blogs, workbooks, webinars, teleseminars and more Wed, 16 Jul 2008 03:16:46 +0000 http://backend.userland.com/rss092 en Ken Blanchard, co-author of The One Minute Manager and now The One MInute Entrepreneur says the most important way that the workplace has changed over the years is this,"Your people want you to be their partner. They don't want necessarily to be boss. They want you to think they bring ... http://www.keymanagementskills.com/employees-dont-want-a-superior/ Many managers think they cannot measure attitude problems in their employees and therefore there is nothing that can be done. Wrong!  Once you have renamed those problems as professional behaviors, you can define them, measure them ,include them in job descriptions and even fire people with them! You know the employees ... http://www.keymanagementskills.com/management-skills-how-to-deal-with-attitude-problems/ If 55% of the impact of a communication is determined by the visual aspects, how do staff members who work with our customers on the phone build trust and confidence in our products and services?  Only 7% of the impact of their communication  is the actual words, the content or ... http://www.keymanagementskills.com/customer-service-how-to-project-a-trustworthy-picture-over-the-phone/ According to a recent Gallop Poll only 6% of men wear a tie to work every day.  Sales of men's ties have dropped to a record low of 677 million as opposed to 1.3 billion in 1995. This and other  facts about ties was the subject of an article in ... http://www.keymanagementskills.com/are-mens-ties-out-do-they-still-have-a-purpose/  Does it seem to you that you revisit the same decisions over and over?  Do you make decisions only to have them fumble and die of apathy?  Having meetings that are as effective, tight and productive as a good girdle is great.  But if the decisions made at those meetings ... http://www.keymanagementskills.com/how-to-make-decisions-that-stay-decided/ Managers and supervisors can take note on how hospitals are reducing their malpractice lawsuits by counseling their doctors to apologize when they make a mistake. Yes it's true there is a lot to be learned about excellent leadership, communication and collaboration from the newspaper.  Part one of this article spoke about ... http://www.keymanagementskills.com/leadership-lessons-from-the-newspaper-part-2/ My local paper afforded me an opportunity to share some thoughts on the power of good communication and collaboration. Near my home in the wine country of Northern California there has been a decade long battle between an Indian tribe that wanted to put in a casino on their land and ... http://www.keymanagementskills.com/leadership-lessons-from-the-newspaper/ For many people meetings are the bane of their workday. They dread them, have no interest in the subject, can’t figure out why they have to be there, don’t know why the meeting is being called, and think meetings are generally a waste of time. For these and other reasons people ... http://www.keymanagementskills.com/7-things-you-can-do-instead-of-having-a-meeting/ We all know we should. Successful managers and supervisors do it.  Results-oriented managers do it!  The people who get promoted do it.  Why don't you? There are a lot of reasons not to delegate, but I have found in my years of consulting that FEAR is the big issue. Oh you can soften ... http://www.keymanagementskills.com/delegation-why-dont-we-do-it/  Organizations who have fully engaged employees have a much better bottom line than those whose employees are disenchanted. Intuitively we have always known this but a  2007 Towers and Perrin study of companies worldwide confirms it. Companies will earn more money if their employees are engaged, challenged and empowered. What ... http://www.keymanagementskills.com/management-skills-engage-your-people/