Date:
From: Norma Smith Davis

Dear Friend,

My name is Norma Smith Davis and I have years of experience working with managers and supervisors in governments, non-profits and private industry. Over and over I found that managers and supervisors could be more effective and productive if they had and used the right tools and information. These eight to ten techniques make managing people so much less stressful and overwhelming.

These e-workbooks are designed for you to put to use tomorrow even if you work in a broken or dysfunctional system (or especially if you do!) and even if no other managers use these techniques in your organization.

Managers will reap immediate rewards in terms of higher performance from their employees by listening, genuinely listening. Whenever we ask employees what makes a good manager, supervisor or lead, the same answer comes back. "He really listens to me". "She asks for my input and then listens". "He seems to care about my problems". It's like a magic formula for managerial success!

In this low cost, high value e-workbook you will get:

	5 open ended questions that employees respond to
	5 Listening tips to make you a star listener!
	A manager's Listening Assessment. How good are you?
	A step by step model to help move the conversation along
	The vital impact of the visual in communication.
	The 8 No No's of Listening
	Listening practice sheet and an action plan!

These tools, tips, techniques and templates will help you:

• Create a smoother less stressful workplace
• Help you get the results that lead to promotions
• Beat the overwhelm and long hours

Get started today!
Download this
low cost, high value
e-workbook today!

Just look at what our customers are saying...

“With Norma there is no extraneous stuff. It’s all very “on target”. She is a “no muss, no fuss” consultant told me what I needed to know, when I needed to know it. When necessary she gave it to me straight, without pulling any punches, which I really liked. She gets it; she knows who we are trying to be.

Her method of giving assignments and following up with discussion works really well. Our staff couldn’t hide. They had to show up. I know when my managers say, “you know, that’s just what Norma said...” that they have been listening and getting something out of their time with her. She hit the right buttons. I am happy to recommend her. “

Joan Woodard
CEO, President, Simons & Woodard Development

Cost: $7.00
E-book only, immediate delivery, requires Adobe Reader

This e-Workbook includes a "Manager's Listening Self-Assessment" The 15 questions to rate your ability to effectively listen to others.

Key Concept: Listening to your employees demonstrates that you care about them and the job they do. Employees who feel their manager or supervisor cares about them and the work they do are happier, more productive and less apt to leave your organization or worse…to tune out, disengage, and stay!.

Key Management Skills