Norma Smith Davis assisted my organization’s management and staff for over ten years. Her deep experience working in challenging circumstances allowed her to quickly develop insights about the management and culture of our organization. Even when the director of the organization did not completely adopt Norma’s recommendations, managers such as myself could employ key suggestions without creating a conflict. You will not be disappointed investing a few dollars in this book. After all, what have you got to lose, but some of the dysfunction in your organization! Bruce Eisner
Program Manager, State of California

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