Date:
From: Norma Smith Davis

Dear Friend,

My name is Norma Smith Davis and I have years of experience working with managers and supervisors in governments, non-profits and private industry. Over and over I found that managers and supervisors could be more effective and productive if they had and used the right tools and information. These eight to ten techniques make managing people so much less stressful and overwhelming.

These e-workbooks are designed for you to put to use tomorrow even if you work in a broken or dysfunctional system (or especially if you do!) and even if no other managers use these techniques in your organization.

The Great Expectations Gap is the gap between the supervisor's expectations of how a job should be done and how the employee is performing it. This gap is often at the bottom of most workplace conflict, at the center of most employee/manager conflicts, are at the heart of many customer and vendor complaints.

In this low cost, high value e-workbook you will get:

	Why common sense isn't common!
	How to tell employees EXACTLY what a good job looks like!
	A Coaching/Counseling Form that helps your employees get really clear about what needs to improve
	How to have those difficult conversations and put out brushfires
	A sample for how to handle those pesky "attitude" problems
	Exercises to help with your anxious concerns before a conference.

These tools, tips, techniques and templates will help you:

• Create a smoother less stressful workplace
• Help you get the results that lead to promotions
• Beat the overwhelm and long hours

Get started today!
Download this
low cost, high value
e-workbook today!

Just look at what our customers are saying...

“Norma’s knowledge of the needs of managers and supervisors is superb, and her success with training, coaching and mediation is outstanding. One of the best: watching her help supervisors and managers get past the block they tend to have of preparing and conducting performance evaluations and setting performance expectations."

"I am so happy to see Norma have the opportunity to share the practical knowledge she has accumulated from her years of experience. With her publications and the Internet, a much wider audience has access to and can benefit from all she has to offer."

Jeanne R. Ganas, SPHR
(Retired) Vice President, Human Resources/Administration, Redwood Health Services

Cost: $7.00
E-book only, immediate delivery, requires Adobe Reader

This e-Workbook includes a "Coaching/Counseling Form"

Key Concept: What seems like common sense to you may not be to your employee. Telling them exactly what your expectations are and what the job requires them to do, is fair and legal..

Key Management Skills