Key Management Skills Workbooks

New Employees: Start Smart

Start your employees out right! Set your expectations from the beginning. Includes what needs to be done the first week as well as a training grid for a 3 to 12 month training period. Useful for employees who need “retraining” as well.

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Delegate: Don’t Abdicate!

We all know we should delegate, but why don’t we? Includes exercises, a plan for delegating successfully, a template for an Assignment/Delegation form and more.

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Flex Your Meeting Muscles!

Here are the ways to avoid so many meetings, the art and science of conducting effective meetings, a template for an agenda that serves as follow-up notes too, and much, much more.

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Listen Up! Tips For Listening and Asking Good Questions

Listening is the number one management skill! Why it’s so important; why some don’t do it; listening assessments; ways to get good at it, and a listening template that makes it seem natural and effective.

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Managing Change One Employee At A Time

What you can do in your department to make change easier. Includes how to announce a change, the 3 by 5 formula for communicating during the changing times, the change cycle and how to help yourself and your employees in each phase.

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The Great Expectations Gap

You don’t have to apologize for having high expectations, you just have to be clear about precisely what a good job looks like. A step-by-step guide on how to set expectations and get agreement from your employees.

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Decision Making

How To Make Decisions That Stay Decided.

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